minimum order size

$40 Minimum for pick up and delivery. Wash & Fold order minimum is 15 pounds when combined with additional services.

non-payment

Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.

damaged property

Laverie follows the standards and policies set forth by the Fabricare Industry. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties, or zipper pulls. Laverie liability with respect to any damaged items shall not exceed 2 times our charge for cleaning that garment regardless of brand or condition.

Any damaged items must be reported within 2 days of receiving your order via email; order@mylaverie.com then returned to Laverie for inspection within 5 business days.

lost items

Any lost items must be reported to Laverie’ within 2 business days of delivery of your completed order. Laverie’ will make its best reasonable effort to track every item that we process and will review all lost item claims on a case by case basis. Any items determined to have been lost by Laverie’ will be reimbursed but shall not exceed two (2) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 15 days after the initial claim is filed. In the case of home delivery or concierge service, Laverie’ is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.

lOOse items

Although we try as hard as possible track such items, we are not responsible for items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, laces, or hoods left on or in garments, hangers, etc. Also please note that certain items such as lipstick, gum, pens, etc. can cause damage to garments during the cleaning process and should always be removed from pockets prior to leaving garments in our care as we are not responsible for such damage.